#Why cant sophos antivirus mac be opened update

Once Sophos Endpoint Antivirus has been installed, it will update from specially configured web sites at the University of Glasgow whenever your Mac is connected to the Internet.

Password: the password you received in response to your Helpdesk request.

User Name: the username you received in response to your Helpdesk request.

Select AutoUpdateand enter the following details:.

Select the Sophos Shield and choose Open preferences.

The final step of the installation process suggests that installation has been completed successfully which, whilst true, is unhelpful because you still need to configure Sophos to receive updates.

#Why cant sophos antivirus mac be opened install

If the Install Sophos. window hasn't already opened, extract the installer by double-clicking the file savosx95sa.zip.

#Why cant sophos antivirus mac be opened software

If your Mac already has antivirus software installed, remove this and restart your computer before you attempt to install Sophos Endpoint Antivirus.

The rest of the instructions apply to your off-campus Mac:

ON A CONNECTED COMPUTER: Click here to download savosx95sa.zip and store it on a USB stick.

ON A CONNECTED COMPUTER: Request a Sophos username and password by submitting a request in IT Helpdesk Self Service with the profile Software (Install/Configure/Upgrade) > Anti-Virus Software > Sophos.

You may find that updating will fail until you restart the workstation.īefore you can install Sophos on a Mac that can't connect to the campus network, you will first need complete two steps on a computer that CAN connect: Once Sophos Endpoint Antivirus has been installed, it will update from specially configured web sites at the University of Glasgow whenever your computer is connected to the Internet. Any Internet connection will do: you neither need to be on campus nor to use the VPN Service. If you run a custom scan the log would be listed under ‘Scan’ > theNameYouGaveTheScan. In the screenshot below the ‘Issues detected’ was reported during a ‘Scan this Mac’ scan and hence is under the Scans > Scan Local Drives section.

Ensure that the Sophos Shield is in the system tray at the bottom right of the screen From the left-hand menu select the Sophos log for the type of scan you ran.

If this option is not available, the account you are using is not an administrator and installation will fail.

Execute savinst.cmd by right-clicking it and selecting Run as administrator.

Navigate to the root of the expanded file structure.

Use a decompression utility such as 7ZIP to expand sophwin.zip.

Close all applications except your web browser.

If your computer already has antivirus software installed, remove this and restart your computer before you attempt to install Sophos Endpoint Antivirus.

The rest of the instructions apply to your off-campus computer:

ON A CONNECTED COMPUTER: Click here to download sophwin.zip and save it on a USB stick.

Before you can install Sophos on a PC that can't connect to the campus network, you will first need to complete one step on a computer that CAN connect: